RETURN POLICY + SHIPPING INFO
ALL SALE ITEMS ARE FINAL SALE!
Online orders can be returned or exchanged at our storefront location. All returns must be received within 21 days of the original order date. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached.
Feel free to contact us with any questions regarding sizing and styling! Send an email to firstname.lastname@example.org and we will reply within 24 hours. Once orders are placed, they cannot be canceled.
Please Send Returns To: 600 N. Shepherd Dr. #188, Houston, TX 77007
- We do not send return labels, so you can send returns back however you prefer.
- Original invoice must be included in your return package.
- Any returns past the policy date will not be accepted or store credited.
What items cannot be returned?
Sale items, Jewelry, Bags, Scarves, Hats, Sunglasses, Intimates
Exchanges must be for the same item in a different size. We are not able to exchange for different items. Please note your size exchange on your invoice. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-Gift Card for store credit. Due to limited quantity of inventory, we cannot guarantee exchanges or hold items.
When is my return processed?
Returns are processed within 5-7 business days of delivery. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.
Standard Shipping - ($7.00)
All standard orders are processed within 2-5 business days. Once your order has been picked up there is a 3-6 business day expected arrival time.
Expedited Shipping - ($15.00)
Orders placed Monday through Friday before 12:00 PM CST will be processed that day. Orders placed after 12:00 PM CST will be processed the next business day. Expedited Shipping ships in 1-2 business days.
All express orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.
- Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock.
- Please double check your shipping address! You will be charged to double ship if the wrong address is entered.
How do I know the status of my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a tracking number. Please allow 7 business days before inquiring about the status of your order.